Return Policy
Returns Policy for Annamize Wigs
Effective Date: 22/01/2025
At Annamize Wigs, we value your satisfaction and want to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Returns are accepted within 30 days of receiving your order.
- The item must be unused, in its original condition, and in its original packaging**, including all tags and accessories.
- Worn, altered, or damaged items will not be eligible for return.
Non-Returnable Items
For hygiene reasons, the following items are non-returnable:
- Opened or used wigs
- Custom or special-order products
- Clearance or final-sale items
Return Process
1. Request a Return: Contact us at [email address] or [phone number] with your order number and the reason for the return.
2. Approval: Once approved, we will provide a return authorization number and instructions on how to ship the item back.
3. Shipping the Return: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
4. Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days.
Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email address] with photos of the issue. We will promptly resolve the matter by offering a replacement or refund.
Contact Us
If you have any questions about our returns policy, please feel free to reach out:
- Email: herbinmarketa@gmail.com
- Phone: 9194428189
Thank you for shopping at Annamize Wigs! We’re committed to helping you look and feel your best.